Email & Cookies Policy

Email security

We are aware that clients of professional services firms have been targeted by online criminals.

The information below is intended to help clients identify fraudulent emails and know what to do if you receive such an email.

What type of scam email might you receive?

Internet fraudsters may pretend to be one of our members of staff.

Hoax emails are sent with the intention of obtaining money from you under false pretences. There are many different types of scam but we would like you to be particularly aware of emails purporting to be from us informing you that we have changed our bank details. WE WILL NOT CHANGE OUR BANK DETAILS DURING THE COURSE OF YOUR TRANSACTION.

How to spot a hoax email

It can be difficult to identify hoax emails so if you are in any doubt as to its legitimacy please telephone and speak with the person who is dealing with your matter.

Legitimate emails from Curtis Legal will end with “@curtislegal.co.uk”

We will never ‘cold call’ you or send you an unsolicited email. All solicitors firms are bound by regulations which say that they will not engage in these practices.

What to do if you receive a hoax email

In the event that you receive any unsolicited emails that claim to have been sent from us, please bring it to our attention by telephoning 01600772288 or email sjenkins@curtislegal.co.uk. This will help us to warn other clients.

Further information

Further information on hoax emails, including common types of scam, can be found on the Solicitors Regulation Authority website.

Information About Our Use of Cookies

Here is a very brief outline of our use of cookies:

• We use cookies to make our website easier for you to use
• We use cookies to help stop our online-forms from being used to send spam-email
• We use cookies to monitor usage so we can spot trends and make improvements
• We DO NOT use cookies to identify individuals
• We DO NOT store personal information in cookies

We believe that our use of cookies is very necessary for the smooth functioning of the website. We do not believe that they pose any threat to your personal privacy or online security. (data-submission via forms and other features of the website may not work fully without using cookies).

What Are Cookies?

A cookie is used by a website to send ‘state information’ to a Users’ browser and for the browser to return the state information to the website. The state information can be used for authentication, identification of a User session, User preferences, shopping cart contents, or anything else that can be accomplished through storing text data on the User’s computer.

Cookies cannot be programmed, cannot carry viruses, and cannot install malware on the host computer. However, they can be used to track users’ browsing activities which was a major privacy concern that prompted European and US law makers to take action.

Cookies are used by most websites for a variety of reasons – often very practical reasons to do with the operation of the website. However, they are also used to monitor how people are using the website (which pages are visited and how long is spent on each page). Each “visitor session” is tracked even though no effort is made to try to identify them in person.

The new legislation now states that you must be able to opt-out from having cookies stored on their computer.

Which Cookies Do We Use?

Name: _zendesk_session

Provider: Zendesk

Description This cookie is set by Zendesk. We use Zendesk to for our support center. The cookie allows us remember relevant information when our customer care agents or customers return to the support center, to understand their preferences and improve their user experience

Name: _zendesk_shared_session

Provider: Zendesk

Description: This cookie is set by Zendesk. We use Zendesk to for our support center. The cookie allows us remember relevant information when our customer care agents or customers return to the support center, to understand their preferences and improve their user experience

Name: _cfduid

Provider: Zopim

Function: This cookie is set by ezetop and zopim.com and is used by our live chat service. It allows ezetop customer care agents to better serve users who contact ezetop through our live chat service by allowing them to view the user’s chat history in a single thread – even after the user closes the chat window

Name: _utma

Provider: Google Analytics

Description: This cookie is set by Google Analytics. It allows Google and ezetop to track the number of unique visitors to the Website.

Name: _utmb

Provider: Google Analytics

Description: This cookie is set by Google Analytics. It allows Google and ezetop to calculate how long a user spends on the Website.

Name:_utmc

Provider: Google Analytics

Description: This cookie is set by Google Analytics. It allows Google and ezetop to calculate how long a user spends on the Website.

Name: __utmx __utmxx __utmx_k

Provider: Google Analytics

Description: These cookies are set by Google Analytics. They allow Google and ezetop to provide two (or more) variations of the same webpage to users. This enables ezetop to assess which variation of the webpage performs better. These cookies will remember which variation ezetop displayed to a user.

Name: _utmz

Provider: Google Analytics

Description: This cookie is set by Google Analytics. It allows Google and ezetop to store the type of referral used by a user to reach the Website, for example through a website search, ad campaign etc.

What Happens If You Opt-Out

If you decide to disable cookies we record this so you don’t get asked the question again. You will find that most of the website works as expected although functions that rely on cookies are obviously disabled. These functions include using online forms (e.g. our enquiry form) or any feature that requires login. We use a cookie to remember your cookie preferences, this has a couple of consequences:

• If you delete all your cookies you will have to tell us your preference again
• If you use a different device, computer profile or browser you will have to tell us your preference again