Public Liability Claims
Occupiers of land and premises — whether private businesses, local authorities or public bodies — owe a legal duty of care to anyone who enters their property. When that duty is breached and someone is injured as a result, they may have a valid public liability claim for personal injury compensation.
At Curtis Legal, we specialise in public liability claims on behalf of clients and their families across England and Wales. We act on a no win, no fee basis, so there is no financial risk to you in pursuing a public liability claim.
Call us free on 0800 214 216 for a confidential, no-obligation conversation about your public liability claim.
What Is a Public Liability Claim?
A public liability claim arises where you have been injured on premises owned or controlled by another party, and that party failed to take reasonable steps to keep you safe. Public liability claims can arise from a wide range of circumstances, including:
- Slips on wet floors in supermarkets, shops or restaurants
- Trips on uneven pavements, potholes or defective flooring
- Falls caused by inadequate lighting or signage
- Injuries in car parks, shopping centres or leisure facilities
- Accidents in schools, hospitals or other public buildings
- Falls on defective staircases or escalators
- Injuries caused by falling objects in public places
- Dog attack injuries
Who Can Be Held Responsible in a Public Liability Claim?
A wide range of parties can be held liable in public liability claims, depending on who owned or controlled the premises where the accident occurred:
- Supermarkets, shops and retailers
- Restaurants, cafes and bars
- Local councils and highway authorities
- Leisure centres, gyms and sports facilities
- Hotels and holiday parks
- Schools and universities
- Hospitals and care homes
- Private landlords and property management companies
The Occupiers’ Liability Act 1957 places a duty on occupiers to take reasonable care to ensure that visitors are reasonably safe. Where that duty has been breached and you have been injured, there may be strong grounds for a public liability claim.
Find Out If You Have a Claim — Free, No Obligation
Simon Jenkins will assess your case honestly. No win no fee for qualifying personal injury claims.
What You Should Do After an Accident in a Public Place
If you have been injured in a public place or on private premises, these steps will help protect your public liability claim:
Report the Accident
Report it to the manager or owner of the premises immediately and ask for it to be recorded in their accident book. Request a copy of the entry for your records.
Seek Medical Attention
Get checked by a GP or at A&E as soon as possible. Your medical records are essential to your public liability claim.
Gather Evidence
Take photographs of the hazard that caused your accident — the wet floor, uneven surface, pothole or defective step. Note the exact location and time. Check whether CCTV covers the area.
Get Witness Details
If anyone witnessed your accident, take their name and contact details.
Contact a Specialist Solicitor
Our team will review the circumstances of your public liability claim and give you a clear, honest view of whether a claim is likely to succeed — at no cost and with no obligation.
What We Need to Prove in a Public Liability Claim
To bring a successful personal injury claim for a public liability accident, we will need to establish three things:
Duty of care. The occupier of the premises owed you a duty to take reasonable care for your safety. This is established by the Occupiers’ Liability Act 1957 and the circumstances of your visit.
Breach of duty. The occupier failed to take reasonable steps to make the premises safe. This is established through photographs, accident records, maintenance logs, witness evidence and — where necessary — expert evidence.
Causation. The breach of duty directly caused or materially contributed to your injuries. Medical evidence is essential to establish the nature, extent and cause of your injuries.
The time limit for bringing a public liability claim is generally three years from the date of the accident. Where a child was injured, the three-year period runs from their 18th birthday.
Public Liability Claims — Compensation Outcomes
Every public liability claim is different, and the amount of compensation awarded will depend on the nature and severity of your injuries, the impact on your daily life, and any financial losses you have suffered. Compensation in public liability claims typically covers:
- General damages for pain, suffering and loss of amenity
- Loss of earnings — past and future
- Medical treatment and rehabilitation costs
- Care and assistance costs
- Travel expenses to medical appointments
We will always give you a realistic assessment of what your public liability claim may be worth once we have reviewed the facts of your case.
Our No Win, No Fee Promise
We act exclusively on a conditional fee agreement — commonly known as no win, no fee. This means:
- There are no upfront costs to pay
- If your public liability claim is unsuccessful, you pay nothing — we absorb all the costs incurred
- If your claim succeeds, we recover our base costs from the other side, and under the terms of the agreement we are entitled to a success fee. This is capped at 25% of the damages awarded, and certain elements of your compensation are ring-fenced so you receive 100% of those amounts
- We guarantee that in the event of a successful outcome, you will receive at least 75% of the total compensation awarded
There is no financial risk to you at any stage of your public liability claim.
What Our Clients Say
“The service I received was excellent. The person who dealt with the case was very helpful and I would have no hesitation in recommending your services.”
“Excellent service throughout. The person who dealt with my matter was excellent and very helpful. I was very happy with the time it took and the outcome. There was no fuss and no trouble and not much work to be done by me as Curtis Legal did all the work on my behalf.”
“The service that I received was excellent with good solid advice. The person dealing with the matter was great support and very helpful. I would definitely use your service again but I hope I don’t have to.”
Frequently Asked Questions About Public Liability Claims
Can I claim if I slipped on a wet floor in a supermarket?
Yes, provided the supermarket failed to take reasonable steps to address the hazard — for example by failing to display warning signs, failing to mop up a spill promptly, or failing to carry out regular inspections. A wet floor alone does not automatically give rise to a public liability claim — the occupier must have been negligent.
Can I claim for a trip on a pavement?
Yes, if the pavement was so defective that the local authority responsible for its maintenance should have repaired it. Local authorities carry out inspections and are required to repair defects that exceed certain thresholds. We will investigate the maintenance records to establish whether the defect should have been identified and repaired.
How long does a public liability claim take?
Many straightforward public liability claims are resolved within 12 to 18 months. Where liability is disputed or injuries are serious, cases can take longer.
What if I cannot identify who owns the premises?
We can usually establish ownership through Land Registry records and other searches. Do not be put off by uncertainty about who is responsible — this is something we can investigate on your behalf.
Can I still claim if I signed a disclaimer?
Potentially yes. Under the Unfair Contract Terms Act 1977, businesses cannot exclude liability for personal injury caused by their negligence, regardless of any disclaimer or sign on the premises.
Speak to Simon Jenkins and the Team Today
If you have been injured in a public place or on private premises, do not wait. Time limits apply to public liability claims and early action preserves the best evidence.
Call us free on 0800 214 216 for a confidential conversation with no obligation. Alternatively, email [email protected] or complete our online enquiry form and we will call you back the same day.
Simon Jenkins has over 30 years of experience in probate, estate administration, medical negligence and personal injury. All articles on this site are written or reviewed by Simon before publication.
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